Refund Policy

This platform and all educational content are operated by NextGen CTO Pvt. Ltd. (NextGen CTO Private Limited), based in Bengaluru, Karnataka, India.

We are NextGen CTO Private Limited based in Bengaluru, Karnataka, India.

By enrolling in any course, subscribing to a learning track, or booking a mentorship slot, you acknowledge and agree to our payment terms and non-refundable policy below.

If you have successfully completed a payment via Razorpay, Stripe, or authorized gateway, but the purchased course or cohort is not assigned / unlocked in your account due to a network delay or technical issue, please follow these steps:

• Step 1: Gather Payment Proof

  Locate your Payment Receipt, Transaction ID, order number, and the email address used during payment.

• Step 2: Email Our Support Team

  Send an email to support@nextgen-cto.in with the subject line: "Payment Done - Course Not Assigned - [Your Email]".

• Step 3: Verification & Manual Assignment

  Our support team in Bengaluru will verify your gateway transaction ID and assign the course to your account within 24 to 48 hours.

For subscription-based plans (e.g. monthly or annual access passes):

• Non-Refundable Periods: Paid subscription periods are non-refundable. Canceling a subscription stops future automatic renewals but does not grant a refund for the current active period.
• Cancellation before Renewal: You can cancel your subscription renewal at any time via your account settings prior to the next billing cycle.

Mentorship slots are booked specifically for designated mentor time. Once a slot is confirmed, payments are non-refundable. If you cannot attend, you may request a slot reschedule at least 24 hours prior to the session, subject to mentor availability.

Filing an unauthorized chargeback or payment dispute without contacting our support team first will result in immediate suspension of your NextGen CTO account, revocation of certificates, and potential legal action under Indian jurisdiction.

We are NextGen CTO Pvt. Ltd., based in Bengaluru, India.

If you have any questions regarding your payment, subscription status, or course assignment, you can ask us anytime!

Office Address

NextGen CTO Pvt. Ltd.
Bengaluru, Karnataka
India

Support Desk

Email us at: support@nextgen-cto.in